We are often asked in our discussions with potential clients what are the advantages of a "chauffeur drive service", why would a person or a company request our services and pay a higher amount in comparison with taxi rates, ridesharing, car rental or other transport alternatives.
We thought that writing an article in this regard would brighten those interested, and we tried to outline a cost-benefit analysis for such a choice. The subject has multiple divisions, and the client’s benefits can be viewed and explained from different perspectives:
1. Risk - by choosing such a service the risk is outsourced, the client having only the responsibility to be present at the time set by himself and to enjoy the excellent conditions that are available to him. We do not encourage you to develop a certain “paranoia”, but not in all cases taxis or similar services are safe, some drivers apply unorthodox practices to get more cash from their clients, and some rental companies look for ways to take advantage of the sums you give as collateral. By signing a trade agreement with us, these risks are eliminated, the customer having transparency about the amounts that need to be paid. In addition, worries about the fuel used, the best route, if it arrives on time to destination, "wildlife" traffic or other issues of concern to the user of a classic rental service disappear.
2. Experience - our belief is that the purpose of such a service is more than transporting a customer from one place to another, it is actually to create a pleasant experience that will remain imprinted and make him return without hesitation to us on the next occasion. That's why we offer to our customers the best conditions and benefits that they won’t be able to have if they choose a classic service: Wi-fi, phone chargers, Netflix tablet, water and snacks. All of this has been designed to create an outstanding complete package and a memorable experience.
3. Quality - you have our guarantee that you will travel in comfort and safety, with the car being driven by a trained professional, continuously trained and with relevant credentials. Our company has chosen to implement and certify a quality management system in line with the international standard ISO 9001: 2015, which is a confirmation of our concern to continually improve the quality of our services in order to maintain the satisfaction of our customers. Clients’ feedback encourages us, gives us energy, and provides us the motivation to become better in what we do, knowing that we are going in the right direction.
4. Adaptability - whether we are talking about a transfer from / to the airport, the transport of guests for a conference or a personal event, a touristic route or transport on any route selected by the customer, we are ready to make a trip in the best conditions.
More details on the services we provide and our approach for each of them are available on our dedicated page from our site.
We hope the image we pictured has convinced you of the benefits you have when you decide to opt for a chauffeur drive service... if we have failed, contact us and give us the chance to surprise you and win your trust. We have a policy of refunding the amount paid if you are not fully satisfied with our services, however no one has used it up to present.
As a conclusion to what was outlined above is the motto of our activity: "Your comfort - our responsibility!"
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It's a dilemma that probably many organizations that explore the idea of implementing and certifying a quality management system have in mind. Such a process comes with financial efforts (the cost of implementation and certification), time allocated by all of the company’s employees of any level in the organization, sustained work, less pleasant aspects that will come out and will need urgent corrections ... a real show of force.